Free Delivery On All Orders Over £35

Contact Us & FAQ

Food
Delivery
Sustainability
Where can I buy your dumplings?+

Our dumplings can be bought online through this website. We hope to have them in shops very soon. Subscribe to our newsletter and we’ll let you know as soon as your local store stocks them.

Can I freeze them?+

Yes! Yes! Freeze them on the day you receive them and they will be good for 1 month. Most of our dumplings can be cooked straight from frozen, please see the details for each recipe.

Are there vegetarian recipes?+

Yes! We will be launching a variety of traditionally vegetarian dumplings, and others where we swap out the meat for Omnipork, a delicious plant-based alternative. We’re always looking for new vegetarian tastes, so if we’re missing a meat-free favourite please get in touch and let us know!

What if I’m not in for delivery?+

Don’t worry! Let us know a safe place at the checkout for our delivery driver to leave your order. Our dumplings are packed in a cold box that will hold a low temperature until at least the evening.

Where do you deliver?+

We deliver throughout the UK Mainland excluding the Scottish Highlands. We are working hard to include the entire UK and the Channel Islands as soon as we can. Subscribe to our newsletter and we’ll let you know as soon as we are able to deliver to you.

What if I’m not in for delivery?+

Don’t worry! Let us know a safe place for our delivery driver to leave your order. The dumplings are packed in a cold box that will last until the evening.

My order didn’t arrive+

If we’ve delivered your order but it’s not in the designated safe place, please check other possible delivery locations for your building and with neighbours. If you still can’t find it, please contact us on: hello@jttw.co.uk and include your order number.

I can’t find my delivery+

If we’ve delivered your order but it’s not in the designated safe place, please check other possible delivery locations for your building and with neighbours. If you still can’t find it, please contact us on: hello@jttw.co.uk and include your order number.

There’s something wrong+

We try our best to get things right first time, but if something is wrong (damaged goods, wrong product, something else) then please contact us on: hello@jttw.co.uk and include your order number.

Can I recycle the packaging?+

Our packaging is both made from recycled materials and is recyclable itself. Please sort the cardboard sleeve and plastic tray as your recycling authority requires, and remove the plastic film which is unfortunately not yet recyclable.

Do you source locally?+

We only work with the freshest and tastiest ingredients, so naturally source as much produce as possible from within the UK. But obviously there are some ingredients that we need to source elsewhere because of the time of year or because they simply don’t grow here, like spices.

CONTACT US

We’d love to hear from you!

Alternatively, send an email to hello@jttw.co.uk

Have a general question? Check out our FAQs.